Refund policy

Returns and Refunds

Please contact me directly at kelogsloops@gmail.com if:

  • The prints have arrived damaged or unsatisfactorily to discuss a replacement.

  • The package has not arrived after 4 weeks, from Australia Post’s estimated delivery date. You can find country-specific delivery times here

  • You are unhappy with your purchase and seek a refund. Full refunds will be processed only once the item has been shipped back and received by us. Cost of the return shipping is at the buyer's expense.

If your package was returned back to us because:

  • the package was delivered to a Post Office for collection, but not collected by due date, or

  • you have supplied an incorrect shipping address, we will contact you via e-mail.

If at that point:

  • you no longer wish to have the product, we will happily cancel & refund your order excluding postage costs.

  • you do wish to have the product, we will re-ship it at the buyer’s expense.

If you have any other queries, please contact me directly at kelogsloops@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



You can always contact us for any return question at kelogsloops@gmail.com.